Automated traveller assistance

Go beyond booking. Stay ahead of the curve. Give next-level customer care – even when things don’t go to plan. Junction Plus gives travellers proactive support when they need it most, with continuous monitoring and automated assistance, before, during and post-trip.

Adaptive. Automatic. Amazing.

Junction Plus automates the hard stuff – and makes travel frictionless. Just plug in the Junction API, and let it do all the work.

Exceptional Experiences

Automated travel technology that feels like magic.

Junction Plus adapts to the individual, for unique travel experiences.

Various user interface elements of Junction Plus

Experience a tailored flow

Preemptively adjust whole itineraries in the event of a disruption.

Get personalised alternatives, and rebook everything from a single platform.

Zero-fuss auto check in

Show travellers a world without barriers.

Junction Plus automates the check-in process, and gives customers more time to do what they want.

Higher value per traveller

Make more money per traveller, with automatic personal upgrade suggestions.

Retain more customers and maximise their lifetime value.

In tune, on time

Be in tune with your customer – and help them build their ideal trip. Junction Plus provides automated, personalised ancillary product suggestions that enhance travel experiences, without the hard sell.

Travel automation technologies

A seamless travel experience.

Stress less. Smart automation features, like automatic check-ins and alerts for timetable changes, make the whole travel experience easier to navigate.

Ethical ancillary revenue

Profit, without profiteering.

Junction Plus only serves relevant, personalised ancillaries to travellers – to help them build their trip, their way. Make more upsells, without bombarding them with deals.

Automatic Disruption Management

Real-time disruption management.

Junction Plus identifies disruptions in real-time, and automatically rebuilds the trip to get around them. Get an alert, with a personalised alternative – and sign it off with a single click.

AI-powered traveller assistance.

Predictive modelling and proactive modelling give your customers the fastest possible response to disruptions, and services tailored to their own personal preferences.

Contextual travel notifications

Know the path ahead. Junction Plus gives you the information you need when it matters – so you won’t miss a beat.